SHIPPING & RETURNS

We want your Karma Central order to arrive safely and for you to feel confident shopping with us. Please review the information below before placing your order.

SHIPPING

FREE U.S. SHIPPING

We offer free standard shipping on all U.S. orders.

ORDER PROCESSING

Orders require processing before shipment. Processing times may vary depending on the product, order volume and availability.

Once your order ships, you will receive tracking information using the email address provided at checkout.

Please make sure your shipping address is complete and correct before submitting your order.

DELIVERY

Delivery times are estimates and may vary due to carrier delays, weather, holidays or other circumstances outside of our control.

Once a package has been transferred to the shipping carrier, Karma Central cannot guarantee the exact delivery date.

INTERNATIONAL ORDERS

International shipping may be available for select destinations. Shipping rates and delivery times vary by location.

Customers are responsible for any customs duties, taxes or import fees charged by their country.

RETURNS & EXCHANGES

We want you to love your purchase. However, due to hygiene and sanitary considerations, certain products have special return restrictions.

HAIR & WIGS

Hair and wig products may only be eligible for return if they are unworn, unused and returned in their original condition and packaging.

Hair that has been worn, cut, styled, washed, colored, altered, had the lace cut or otherwise modified cannot be returned.

BODY & SHAPEWEAR

For hygiene reasons, worn or used shapewear and body garments cannot be returned.

Items must be unworn, unused and in their original condition and packaging to be considered for return.

JEWELRY & ACCESSORIES

Eligible jewelry and accessories must be unworn, unused and returned in their original condition and packaging.

RETURN REQUESTS

If you need to request a return, please contact us within 7 days of delivery.

Do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.

Original shipping charges, when applicable, are nonrefundable.

DAMAGED OR INCORRECT ORDERS

Please inspect your order as soon as it arrives.

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery and include your order number and clear photos of the item and packaging.

We will review the issue and work with you on an appropriate resolution.